The help contact account allows you to manage your learners’ user accounts, but you may find it useful to have more than one person with access to the Help Contact account. The easiest way to accomplish this is to share the Help Contact user ID and password with authorized users. But, it is important to add all of your help contacts’ email addresses to the Help Contact user account. Open the Profile page by clicking ‘Profile’ in the top right corner of any page in AIS Central. You will be presented with the following window:
Enter your primary help contact’s email address in the ‘Email’ field. Add as many additional emails as you require by entering them in the ‘Alternate Emails’ field. If you need to add more than one email, separate them with semi-colons (e.g. user1@help.com;user2@help.com;user3@help.com). By adding multiple emails, all people associated with those email addresses will receive email notifications associated with the Help Contact account.
If a person is no longer a Help Contact, be sure to remove their email from the help contact profile. When you remove people from the Help Contact account, it is important to change the password for this account as well. You can change the password in the Profile page as well.