Learn How to Use Your Help Account
Do you manage learners at your facility? This document will familiarize you with the key roles of a help contact. Learn how to find a user name, reset passwords, edit user account information, give a user another attempt on an evaluation, move a user to a new location, disable a user account, view locations, locate access codes, and more.
If a user has forgotten their user name, you will be able to locate their account in AIS Central by searching on another piece of information such as their ...
Wed, Jun 10, 2015 at 5:01 PM
Create a New AIS Central Account
This guide is for users who are new to the RAI online learning system. You will learn how to create your new user...
Thu, Sep 3, 2015 at 5:47 PM
If a user has forgotten their password, you will not be able to tell them what it is. Passwords are always masked by asterisks. However, you have two ways...
Wed, Jun 10, 2015 at 5:02 PM
If you need to update any other basic information about a user, you will do this in the same window used to reset passwords. Follow the steps in Finding Us...
Wed, Jun 10, 2015 at 5:02 PM
Your education coordinators have determined how many takes, or attempts, a user may make on a specific evaluation. In some cases, a user may use up all the...
Thu, Jul 23, 2015 at 3:07 PM
If you need to change which locations a user has access to, you can do this by using your help contact account. Log in, and find/select the account from th...
Tue, Jul 28, 2015 at 5:25 PM
You may need to disable a user account if a person leaves your organization temporarily or permanently. Disabling a user account will not delete this user ...
Wed, Jun 10, 2015 at 5:05 PM
If a learner has an evaluation that is required as a part of their curriculum, you can make a required evaluation ‘not required’ (or ‘exempt’) on a one-time...
Thu, Jul 23, 2015 at 3:23 PM
The help contact account allows you to view the Locations, Access Codes and Roles that are configured for your organization.
You will only be able to vi...
Wed, Jun 10, 2015 at 5:06 PM
The help contact account allows you to manage your learners’ user accounts, but you may find it useful to have more than one person with access to the Help ...
Wed, Jun 10, 2015 at 5:07 PM