General FAQs and System Requirements

What do SmartSource and SmartStore mean?
SmartSource clients refer to a relationship between AIS and our Corporate clients who purchase AIS Central access for their employees as part of a corporate...
Wed, Sep 16, 2015 at 5:27 PM
What are the system requirements to use AIS Central?
System requirements to access AIS Central and Online learning material 1. Broadband access to the Internet at all locations. Required 2. Fla...
Tue, Feb 9, 2016 at 3:29 PM
Who do I contact for more help?
If your question has not been answered in this help portal, you may need to contact your local help contact or AIS Support.  When you are logged into AIS Ce...
Wed, Sep 16, 2015 at 5:29 PM
How do I retrieve a lost password?
Retrieving Your AIS Central Password If you know your username, you can click on the “Forgot Password?” link on the login window at:   https:...
Wed, Sep 16, 2015 at 5:29 PM
What is AIS Central?
AIS Central is your online education resource which allows you to access training, write evaluations, and earn certificates.   It can be accessed at...
Wed, Sep 16, 2015 at 5:29 PM
Can I access AIS courses on a mobile device?
The ICD-10-CM and Medicare Basics training modules have been developed so that you can access them using a tablet or other mobile device.  Access without a ...
Wed, Sep 16, 2015 at 5:33 PM